Refund Policy Full refund will be given in the unlikely event that we are unable to supply your unlock code. If this occurs, we will request confirmation that the information provided at the time of the order is completely correct and accurate : * Your phone is listed in our supported models * The IMEI provided is correct and really match with the selected phone model Should the information be confirmed as correct by the customer, we reserve the right to request further evidence that the phone in question has not been unlocked and that the information provided is correct.